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The agreed price is only valid if the booking confirmation from the operator has been received and the operator has obtained all necessary permissions and slots.
The price is valid only if the aircraft parking at the scheduled airport(s) has been confirmed when parking is required.
The price does not include the cost of the de-icing of the aircraft (if necessary) at airports along the route including repositioning before and after the flight.
The price does not include any costs arising from extending working hours of crew or airports, any extra landings, alterations to the agreed schedule, aircraft time on the ground exceeding the confirmed schedule, additional catering, the usage of satellite phone or on board internet (when provided).
Positioning date is considered as the departure date. The flight is also subject to the cancellation policy when the client changes the departure date and the aircraft is no longer available for the requested date since it already has other flights to be performed.
The agreed price is only valid if the booking confirmation from the operator has been received and the operator has obtained all necessary permissions and slots.
The price is valid only if the aircraft parking at the scheduled airport(s) has been confirmed when parking is required.
The price does not include the cost of the de-icing of the aircraft (if necessary) at airports along the route including repositioning before and after the flight.
The price does not include any costs arising from extending working hours of crew or airports, any extra landings, alterations to the agreed schedule, aircraft time on the ground exceeding the confirmed schedule, additional catering, the usage of satellite phone or on board internet (when provided).
Positioning date is considered as the departure date. The flight is also subject to the cancellation policy when the client changes the departure date and the aircraft is no longer available for the requested date since it already has other flights to be performed.
Last modified: April 09, 2026
Get Jet Limited (registration number C 79882 , registered office: Suite 64B, Regent House, Triq Bisazza, Sliema SLM 1640, Malta , VAT: MT24115710 ) ( “GetJet Travel” , “We” , “Us” , “Our” ) respects Your privacy. This Privacy Policy describes how We collect, use, and disclose Your Personal Data when You use Our website www.getjettravel.com and mobile application GetJet Travel (the “Service” ).
We are the data controller for Your Personal Data under the General Data Protection Regulation (Regulation (EU) 2016/679) ( “GDPR” ) as implemented into Maltese law by the Data Protection Act (Chapter 586 of the Laws of Malta).
Data Protection Officer (DPO) contact:
Email: privacy@getjettravel.com
Postal address: Suite 64B, Regent House, Triq Bisazza, Sliema SLM 1640, Malta
Complaints: You have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (OIDPC) , Malta – https://idpc.org.mt
We process Your Personal Data only when We have a lawful basis under Article 6 GDPR:
| Legal Basis | Article 6 | Description |
|---|---|---|
| Contract | Art. 6(1)(b) | Processing necessary to provide requested flight services, booking, and communication |
| Legitimate Interest | Art. 6(1)(f) | Processing necessary for fraud prevention, internal analytics, platform security, and service improvement (provided interests do not override Your rights) |
| Consent | Art. 6(1)(a) | Processing for marketing communications, optional data collection, and cookies (You may withdraw consent at any time) |
| Legal Obligation | Art. 6(1)(c) | Processing required to comply with tax, aviation, and anti-money laundering regulations |
| Purpose | Categories of Personal Data | Legal Basis |
|---|---|---|
| To perform Your flight bookings | Name, surname, phone number, email, flight details (date, time, route, passenger count, luggage), payment details | Contract (Art. 6(1)(b)) |
| To create and manage Your Account | Phone number, email address | Contract (Art. 6(1)(b)) |
| To provide services to passengers You add | Passenger name, surname, date of birth, passport details, flight details | Contract (Art. 6(1)(b)) |
| To support Your requests | Name, email, message content | Legitimate Interest (Art. 6(1)(f)) |
| To send marketing communications | Email address, phone number | Consent (Art. 6(1)(a)) or Legitimate Interest |
| To analyze website usage | IP address, browser type, pages visited, device information | Consent (cookies) or Legitimate Interest |
| To comply with legal obligations | Transaction data, identification documents | Legal Obligation (Art. 6(1)(c)) |
We use Cookies on Our website. You consent to non-essential cookies by clicking “Accept” on Our cookie banner. You may withdraw consent at any time via browser settings.
Cookie categories:
We implement Google Consent Mode v2 to ensure compliance with Google’s EU requirements for remarketing and conversion tracking from July 2025 onward.
We may share Your Personal Data with:
| Recipient | Location | Purpose |
|---|---|---|
| Air Carriers (AOC holders), ground handling agents, airports and aviation authorities, transfer companies, travel agencies | Various | Flight operations |
| Payment service providers | EU/USA | Payment processing |
| Google LLC | USA | Analytics (Google Analytics, Google Tag Manager) |
| Hosting providers | EU/USA | Website and data hosting |
| Legal authorities | Malta | Compliance with legal obligations |
We transfer Personal Data to third countries only under EU Standard Contractual Clauses or adequacy decisions.
We retain Your Personal Data only as long as necessary for the purposes set out in this Policy, including to comply with legal obligations (e.g., tax and aviation records for 7 years as required by Maltese law).
Under GDPR, You have the right to:
To exercise any of these rights, contact us at privacy@getjettravel.com . We will respond within 30 days.
We use commercially acceptable means to protect Your Personal Data. However, no method of transmission over the Internet is 100% secure.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last modified” date. For material changes, We will notify You by email.
If You have any questions about this Privacy Policy, please contact Us:
Last modified: April 09, 2026
Get Jet Limited with registration number C 79882 (hereinafter referred to as “GetJet Travel” ), having its registered office at Suite 64B Regent House, Triq Bisazza, Sliema, SLM 1640, Malta , VAT number , email: info@getjettravel.com , telephone: +356 990 724 97 , agrees to act as an authorized agent on behalf of its customers (each hereinafter referred to as “Passenger” ) to arrange air charter transportation services ( “Flight Services” ) and any other associated or ancillary services ( “Other Services” and together with Flight Services, “Services” ) and Sharing Flight Services (as defined below in Clause 1.7) in accordance with the following terms and conditions ( “Charter Terms” ).
Get Jet Limited and Passenger are sometimes referred to herein collectively as the “Parties” and each as the “Party” .
Please read this provision carefully as it affects the Parties’ legal rights.
Passenger appoints and authorizes Get Jet Limited to act as agent for Passenger solely to arrange and pay for (1) Services and (2) Sharing Flight Services. Passenger hereby designates, constitutes, and appoints Get Jet Limited as its true and lawful attorney-in-fact for the purposes of entering into (1) charter contracts for performance of the Flight Services and/or any Other Services and (2) contracts for Sharing Flight Services as Passenger’s authorized agent.
Passenger understands and agrees that Get Jet Limited is an air charter broker and does not own, operate or control any aircraft. GetJet Travel may provide the Services and Sharing Flight Services under various databases, including Get Jet Limited’s database.
All Services and Sharing Flight Services are arranged on-demand according to the Passenger-directed itineraries and flight requirements. Services and Sharing Flight Services shall be provided by Get Jet Limited together with aircraft operators/carriers holding a valid Air Operator Certificate (AOC) authorizing them to furnish air transportation services pursuant to applicable regulations which may be in effect from time to time ( “Air Carrier(s)” ) on an aircraft under their operational control (the “Aircraft” ).
Air Carrier shall have exclusive direction, control and authority over initiating, conducting, or terminating flights ( “Operational Control” ). Air Carriers shall be solely responsible for ensuring the safety of a flight and providing the Services and Sharing Flight Services, including the engagement of flight crew and the operation of the Aircraft.
Get Jet Limited is not a registered aircraft operator or air carrier, and it does not provide air operator/carrier services. Get Jet Limited offers the Services and Sharing Flight Services but has no responsibility or liability for any Services and Sharing Flight Services provided by third parties.
The Passenger understands and agrees that the Air Carrier shall have absolute discretion in all matters, including, without limitation, the preparation of the Aircraft for the Services, the load carried and its distribution, the decision as to whether or not the Services will be performed, what route will be flown, and all other matters relating to the operation of the Aircraft. The Passenger specifically agrees that the Air Carrier shall have final and complete authority to cancel any Services for any reason or condition that in its sole and absolute judgment could compromise the safety of any Services.
The Air Carrier shall have the right to refuse boarding to a Passenger and/or his/her Guests who:
(a) appear to be intoxicated or under the influence of any illicit or controlled substance;
(b) refuse to be subject to any reasonable checks of his or her person and/or baggage;
(c) whose condition, including apparent illness or incapacity, could involve hazard or risk;
(d) exhibit violent, aggressive, or otherwise inappropriate behavior;
(e) fail to provide valid government-issued identification.
Get Jet Limited shall arrange booking, sale of seats and air transportation on scheduled flights ( “Sharing Flight Services” ) for the Passengers. The minimum number of passengers for a scheduled flight shall be 7 (Seven) . If less than seven seats are booked, Get Jet Limited shall notify the Passenger at least 48 hours prior to the expected departure date and propose a new departure date.
By accepting these Charter Terms, the Passenger agrees to pay the full amount listed on the Flight Invoice ( “Flight Costs” ) and/or Sharing Flight Invoice ( “Sharing Flight Costs” ) and any additional Flight Expenses as defined below.
“Flight Expenses” means:
Flight Costs include one piece of baggage not exceeding 25 kg and one piece of hand luggage not exceeding 5 kg . Additional baggage requires prior notice at least 3 days before departure.
By accepting these Charter Terms, Passenger authorizes Get Jet Limited to charge Passenger’s credit/debit card ( “Payment Card” ) or deduct from Passenger’s Account Balance the full amount of the Flight Invoice and any applicable Flight Expenses.
If Passenger elects to wire payment, funds must be received within 3 (three) days from the booking date and in any case prior to departure.
“Account Balance” means Passenger’s personal or corporate account maintained by Get Jet Limited in EUR or USD.
Get Jet Limited bank details:
Passenger must notify Get Jet Limited in writing of a disputed charge within 15 days after the date of any invoice. After 15 days, charges will be considered valid and undisputed.
| Cancellation timing | Fee (% of Flight Invoice) |
|---|---|
| 15+ days prior | 20% |
| 14–7 days prior | 40% |
| 6 days – 72 hours prior | 60% |
| 72–24 hours prior | 80% |
| Less than 24 hours or no-show | 100% |
100% fee applies if cancellation occurs at any time or due to no-show, except where refusal of departure is caused by aviation authorities for reasons beyond Passenger’s control.
If the Booked Flight is cancelled, interrupted, or delayed for any reason other than Passenger delays, Get Jet Limited will use commercially reasonable efforts to arrange an alternative service ( “Recovery Service” ), which may require additional fees subject to Passenger’s approval.
Neither Get Jet Limited nor the Air Carrier shall be liable for delay or failure caused by Force Majeure , including: acts of God, war, terrorism, strikes, weather-related events affecting flight safety, governmental restraints, mechanicals, or any other cause outside of Get Jet Limited’s or Air Carrier’s control.
Get Jet Limited does not own or operate any aircraft and does not carry any aviation insurance. Passenger agrees that it is the sole responsibility of the Air Carrier to maintain aviation liability insurance coverage.
Passenger understands and agrees that Get Jet Limited is not liable for any injury, damage, loss, delay, or irregularity caused by:
In any case, Get Jet Limited’s liability to the Passenger shall be limited to the amount paid by the Passenger to Get Jet Limited for the Booked Flight.
Passenger agrees to indemnify and hold Get Jet Limited harmless from any claims arising out of Passenger’s gross negligence, willful misconduct, or violation of third-party rights.
Passengers must comply with all immigration, customs, and visa requirements at each destination. Get Jet Limited takes no responsibility for non-compliance by Passenger or Guests.
These Charter Terms shall be governed by the laws of Malta. Any disputes arising out of or in connection herewith shall be exclusively submitted to the courts in Malta.
Get Jet Limited collects and utilizes Passenger Information according to the Privacy Policy (Document 2), which is incorporated by reference.
Passenger represents and warrants that:
By registering on the Get Jet Limited website (www.getjettravel.com) or mobile application GetJet Travel, Passenger unconditionally accepts these Charter Terms electronically. Registration shall be the legal equivalent of a manual signature.
These Charter Terms shall remain in force for an indefinite period. Either Party may terminate by notifying the other Party at least 7 calendar days in advance.
Updated as of April 09, 2026
This Anti-Money Laundering and Know Your Customer Policy (hereinafter – the “AML/KYC Policy” ) of Get Jet Limited, a company duly incorporated under the laws of Malta with company registration number , VAT number , and having its registered office at Suite 64B Regent House, Triq Bisazza, Sliema, SLM 1640, Malta (hereinafter referred to as “Company” ), trading under the brand name “GetJet Travel” , is designated to prevent and mitigate, so far as is possible within the remit of Maltese and EU law, any possible risks of the Company being involved in any kind of illegal activity.
The Company acts as an air charter broker and does not own, operate or control any aircraft. All flights are operated by licensed third-party air carriers holding valid Air Operator Certificates (AOC).
Both international and local regulations, as well as the Company`s agreements and policies, require that the Company implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, the use of the proceeds of a criminal activity in a transaction, drug and human trafficking, proliferation of weapons of mass destruction, corruption, bribery, and to consider international sanctions (and other restrictive measures, as may be applicable) and to take action in case of any form of suspicious activity from its clients.
The Company is classified as a “subject person” under Maltese and EU anti-money laundering regulations due to the nature of its services (arranging private jet charters, where the value of individual transactions and the underlying aircraft significantly exceeds the thresholds established for high-value goods).
The Company shall adopt a risk-based approach in identifying and assessing the money laundering / terrorist financing risks to which it may be exposed, and shall adapt its measures, policies, controls and procedures as may be required to ensure its resources are utilised where most needed.
The Company is to carry out sanction screening on the names of all customers, directors/administrators and/or beneficial owners, as may be applicable, against sanctions lists and other adverse media, via reputable commercial databases. The Company is to also adhere to and follow any new sanctions or other restrictive measures which may be imposed and keep abreast of any guidance, notices, decisions, recommendations or rulings that may be issued by the Sanctions Monitoring Board of Malta, in terms of the National Interest (Enabling Powers) Act (Act XX of 1993, as subsequently amended).
One of the international standards for preventing illegal activity is Customer Due Diligence (CDD) . According to CDD, the Company is to establish its own identification and verification procedures within the standards of anti-money laundering and “Know Your Customer” (KYC) frameworks and in terms of local and EU legislation.
The Company's identity verification procedure requires the Client to provide the Company with reliable, independent source documents, data and/or information (e.g., national ID, international passport). For such purposes, the Company reserves the right to collect the Clients identification information for the AML/KYC Policy purposes.
The Company will take steps to confirm the authenticity of documents and information provided by the Client. All legal methods for double-checking identification information will be used, and the Company reserves the right to request further information and/or documentation from any Client who has been determined to be risky or suspicious.
The Company reserves the right to verify the Clients identity on an ongoing basis, especially when the Clients activity seems to be suspicious (unusual for the particular Client). In addition, the Company reserves the right to request up-to-date documents from the Client, even though the Client passed identity verification in the past. The Company shall also be required to carry out ongoing monitoring and transaction monitoring in terms of its obligations established under Maltese and EU law.
Client identification information will be collected, stored, shared and protected strictly in accordance with the Company's Privacy Policy and related regulations (including the General Data Protection Regulation (GDPR)).
Once the Client`s identity has been verified, the Company will be able to absolve itself of potential legal liability in a situation where its Services are used to conduct illegal activity.
The Company enforces a strict anti-money laundering policy with zero tolerance towards money laundering and terrorist financing activities. The Company defines the term “money laundering” as “the process through which the illegal nature of criminal proceeds is concealed or disguised in order to give a legitimate appearance to these illegal proceeds.”
This AML/KYC Policy also refers and adheres to the definition of “money laundering” as defined in the Prevention of Money Laundering Act (Cap. 373 of the Laws of Malta) , as subsequently amended.
All Clients of Get Jet Limited undertake to comply with this AML/KYC Policy and with all applicable local and EU anti-money laundering, counter‑financing of terrorism (CFT) and sanctions laws and regulations. Failure to comply can result in severe consequences such as criminal penalties and heavy fines.
The Company shall ensure complete compliance with laws pertaining to anti‑money laundering through this AML/KYC Policy.
All Clients acknowledge, undertake and agree to the following terms regarding their use of the Company`s website (www.getjettravel.com) and mobile application GetJet Travel (collectively referred to as the “Service” and/or “Services” ):
The Client will comply (throughout his/her/its time as the Company`s client) with all relevant statutes, laws and regulations pertaining to money laundering, funding of terrorism and sanctions.
Get Jet Limited operates under certain obligations known as “know‑your‑client” (KYC) obligations which grant the Company the right to implement anti‑money laundering procedures to help detect and prevent any money laundering and/or terrorist financing activities regardless of the location of such activity.
The Client agrees to lend full cooperation to Get Jet Limited with respect to its anti‑money laundering efforts and to provide documentation as may from time‑to‑time be required in terms of the Company`s requests in order to fulfill its AML/CFT obligations. This includes, inter alia, the provision of documentation and/or information by the Client to the Company for the purpose of assisting it in the performance of its duties as dictated by applicable laws and regulations, regardless of jurisdiction.
Get Jet Limited reserves the right to delay or stop the provision of any Services contracted by the Client, and/or any subscriptions to any Service to the Client, if the Company has reason to believe that any transaction may result in the violation of any applicable law or is contrary to acceptable practices. Get Jet Limited may also delay or stop the provision of any Services, and/or any subscriptions to any Service to the Client, if it is known or suspected that the Client may have been, is, or may be engaged in money laundering and/or funding of terrorism activities.
Get Jet Limited may use the Client`s information for the investigation and/or prevention of fraudulent or otherwise illegal activities.
Get Jet Limited has the right to share the Client`s information with:
This right to share shall be exercised after the Company`s Money Laundering Reporting Officer (MLRO) / designated employee has considered an internal report made by an employee of Get Jet Limited, which was submitted together with all accompanying documentation in relation to such internal report.
Such right to share shall be exercised after considering such internal report and when the Company`s MLRO/designated employee knows / suspects / has reasonable grounds to suspect that:
Such Client information and the fact that the information has been, will be, or may be shared for the purpose of a possible or actual investigation (as per this Clause 3.3.6) shall not be disclosed by the Company to the Client.
Get Jet Limited adopts three stages of Client verification process to ensure stricter anti‑money laundering activity:
The Client acknowledges that he/she/it is to complete a KYC check before subscribing to the Service, which must be in form and substance satisfactory to Get Jet Limited. The KYC check is to be carried out prior to the provision of any Services by providing necessary information with regard to identification of the Client, beneficial owner, origin of wealth and, where applicable, origin of funds. The scope and type of information depend on the type of Client (individual or corporate).
A high‑resolution scanned copy or photo of pages of:
Given that the Company`s typical clients are High Net Worth Individuals (HNWI) and Ultra-High Net Worth Individuals (UHNWI) with investable assets starting from €1,000,000, and given the high‑value nature of the transactions (charter flights starting from €10,000 per seat and up to €70,000+ for whole aircraft), Get Jet Limited shall apply Enhanced Due Diligence (EDD) measures for all clients, including:
The Client shall undertake to collaborate with regard to the AML/KYC check and to provide any information and document deemed necessary by Get Jet Limited.
Get Jet Limited may reject any Client in its sole discretion without specifying a reason for the rejection, particularly if the Client fails to provide required KYC/EDD documentation or if the information provided raises suspicions.
Get Jet Limited shall keep all records obtained under this AML/KYC Policy (including identification documents, transaction records, and correspondence) for a period of at least five (5) years after the termination of the business relationship with the Client, or longer if required by Maltese law or applicable EU regulations.
Get Jet Limited has appointed a Money Laundering Reporting Officer (MLRO) who is responsible for:
MLRO contact:
Email: privacy@getjettravel.com
The Company shall provide regular AML/CFT training to all relevant employees (including management, sales, and finance teams) to ensure they are aware of their obligations under Maltese and EU law and this AML/KYC Policy.
Failure by Get Jet Limited or its employees to comply with this AML/KYC Policy may result in:
This AML/KYC Policy shall be governed by and construed in accordance with the laws of Malta. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Malta.
For any questions or reports under this AML/KYC Policy, please contact:
Get Jet Limited (trading as GetJet Travel)
Registered address: Suite 64B Regent House,
Triq Bisazza, Sliema, SLM 1640,
Malta
Email: info@getjettravel.com
AML/KYC enquiries: privacy@getjettravel.com
Phone: +356 990 724 97
Get Jet Limited reserves the right to amend this AML/KYC Policy at any time. Clients will be notified of material changes via email or through a notice on the Company`s website. The current version is always available at www.dev.getjettravel.com.
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